Shipping policy
Order Cancellation
Once an order is placed, we are unable to cancel it, as processing begins immediately. Once your order arrives, you may contact our support team to initiate a return. After we receive your returned item, we will process your refund.
Priority + Insured Shipping
If you selected "Shipping Protection" at checkout, you will have the option to receive a reshipment or a refund if your order is lost in transit.
Lost or Missing Packages
We are not responsible for orders affected by an incorrect address entered at checkout. Please double-check your billing and shipping details before completing your purchase. If an error is made on our end, we will take full responsibility at no extra cost to you.
Customs
We are not responsible for any customs fees incurred once an item has shipped. By completing your purchase, you agree that customs fees may apply upon arrival in your country.
Shipping Times
| Location | Estimated Shipping Time |
|---|---|
| United States | 7–20 business days |
| Canada, Europe | 7–20 business days |
| Australia, New Zealand | 15–25 business days |
| Central & South America | 7–20 business days |
| Asia | 7–20 business days |
| Africa | 15–30 business days |
Maximum delivery time: 20 business days.
Processing time: 2–3 business days.
Shipping times exclude customs clearance delays.
Tracking Information
You will receive a tracking number via email once your order ships. In some cases, tracking information may not be immediately available.
No Tracking Updates: Tracking can take 2–5 business days to update after your order ships. If there are no updates after 5 business days, please contact our support team for assistance